Shipments and returns
Your package shipment
Packages are generally dispatched within 5 days after receipt of cleared payment and are shipped via Hrvatska posta. You can choose between Standard Economy Shipping and Air Mail Shipping for international orders. For domestic orders we offer Standard Economy Shipping or Local Pick-up (please use Contact Us for the arrangement).
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
We offer free shipping via Hrvatska posta to any destination in Croatia on orders valued at $49 USD or more. Please be aware that the customer is responsible for any local import fees or tariffs regardless of shipping cost. International retailers and distributors are responsible for their actual shipping costs.You can choose to ship with another option, but free shipping will not apply.When you select free shipping, we will choose the least expensive shipping option for us, regardless of tracking status.Be advised that we reserve the right to upgrade your shipping at our expense in order to provide you with a tracking number when we deem it necessary.
When an order is shipped to you per your instructions, it is possible that the government of the country you requested the order shipped to, may charge fees, customs duties or other taxes on these goods. The entire responsibility of such fees, duties or taxes is the responsibility of the buyer. If we, the shipper, are charged any such fees, we will charge you, in turn, for those fees. This applies even if you, the buyer, choose not to accept the shipment.
Any missing items or orders not received within 60 business days by the purchaser or intended recipient must be reported to Frost Giant Miniatures. Frost Giant Miniatures will accept returns on all unopened products within 60 business days of the shipment date as long as it is returned in the same condition as it was received. Please use Contact Us for approval before sending back merchandise. All returns are subject to a 10% restocking fee.
The shipping costs, both to and from the buyer, are your responsibility and any charges billed to us will, in turn, be charged to you.
The refund will be issued within 3-7 business days of the return of the product.
If the product is received back in altered condition (e.g. a sealed board game opened, a booster pack opened, a crease on a near-mint roleplaying book or card etc.), then it will be treated as a sale to us of a used item, not as a return, and your credit will depend on what we would normally pay for that used product (if any).